SERVICE POLICIES

•    Place a pickup booking through our WhatsApp platform. Orders must be placed via WhatsApp or text message, overseen by the customer service unit. Phone call orders are not allowed.
•    All items must be ready before the stated pickup. As the dispatch are not to arrive waiting for preparations
•    Secondary contact numbers and alternate receiver should be stated, in case the receiver is not available at the location.
•    If receiver is contacted for delivery and he/she acknowledges but later fails to respond to rider on arrival to address, that will  be tagged as delivered and cost deducted. 
•    All packages should be tagged with the receiver’s details, sending of delivery address to the customer service without the parcel bearing it, is not allowed.
•    If receiver is contacted for delivery and he/she acknowledges but fails to communicate change of location to rider until the rider’s arrival to initial address, that will be tagged as delivered and cost deducted. A delivery to changed address will be charged.
•    All items have to be properly sealed; the company won’t take responsibility for mix up or misplacement of items in a bag or  pack if not sealed.
•    All breakables have to be well packaged with a bubble wrap; it has to be wrapped more than once to perfectly protect the item. Sending of breakable or fragile items not properly packaged is at owner’s risk and the company won’t be liable for damages.
•    All cash on delivery behalf of the sender/vendor has to be stated when placing booking
•    Pick up and drop off addresses should be clearly stated (I,e name of street, house number; and landmarks should be stated clearly.
•    The pick up or receivers contact should be kept reachable. In cases where the dispatch arrives the stated landmark and the numbers provided becomes unreachable; the order originator will be charged for a re-delivery or a repeated pick up.
•    Secondary contacts should always be provided when placing a delivery request. In cases where only a primary contact or both primary and secondary contacts become unreachable; the order originator will be charged for a re-delivery or a repeated  pick up.
•    Requests originators are fully responsible for the content of their packages; as the company or her agents do not open sealed packages.
•    Content of Packages should be confirmed by the dispatch at pick up point. 
•    EMMBASSEY LOGISTICS is not liable for any damage of item/s not properly packaged 
•     EMMBASSEY LOGISTICS does not carry the following items
    Illicit drugs
    Chemicals
    Animals
    Human body parts
    And all banned/prohibited materials 

​

•    All orders are presumed concluded after payment; and concluded orders cannot be added to.
•    Orders concluded and sent out cannot be added to; all subsequent orders are treated as fresh orders
•    Cash payment transactions are not accepted from first time customers
•    When originator of order requests for purchase from a specific vendor, and the item isn’t available. Either cancelled due to unavailability or a request to get from another vendor, an amount of N500 is charged for the service to the vendor’s location. 
•    A pickup service and purchase service isn’t merged together as a single cost, irrespective of same receiver’s address.
•    Ensure to state specific addresses as the dispatch will not drive beyond the address given, expect in cases of a second location which will be charged for.